Is the apartment smoke-free?

Yes, smoking is not allowed in the apartments.

Can I bring a pet?

Yes, pets are allowed in some apartments. Depending on the type of apartment, there is a maximum of 1 or 2 pets. You must indicate this immediately when book an appartment. A surcharge will be charged for this.

I want to work during my stay, is there good and stable internet available?

Yes, fiber internet is available in all apartments.

Is the pool open all year round?

Yes, the saltwater pool is open and heated all year round. However, in the winter months the pool is not heated.

Is there a children's pool?

Yes, there is a separate pool for younger guests.

Do I have to pay to use the sauna and gym?

No, these facilities are free for our guests to use.

Are there cots and high chairs in the apartment?

Yes, these are available and can be reserved at the time of booking. The costs are € 25.00 for the cot and chair.

Can I charge my electric car?

Yes, there will be 2 double charging stations to charge your car.

Are there washing and drying facilities available?

There is a laundry with washing machines and dryers. These can be used for a fee.

Is there television in the apartment?

Yes, all apartments have a smart TV with international channels, including Dutch channels via NLZiet.

Can I park my car on site?

Yes, you can park your car in your own parking space in the parking garage or on the grounds. There is ample parking.

I want to check out later than 11 am, is this possible?

Yes, that is possible, and if you want to make use of this, you can add this option when you make your reservation. You can use the apartment and the facilities until 1 pm. The costs are € 20.00 per reservation.

I would like to check in earlier than 4 pm, is this possible?

Yes, that is possible and if you want to make use of this, you can add this option when you make your reservation. You can then use the apartment and the facilities from 2 p.m. The costs are € 20.00 per reservation.

Can I have the beds spaced?

Yes you can, we only have single beds in the apartments.

Is there a shuttle service?

Yes, in consultation we can offer you a shuttle service.

Is the complex and the apartments wheelchair friendly?

 The complex is wheelchair friendly, the apartments are not wheelchair accessible.

Are beach towels provided for the pool?

Yes, beach towels to use at the pool are provided.

Are there BBQ facilities?

Due to the risk of fire and the vulnerable nature, a BBQ is not allowed in the apartments and on the terraces, not even a disposable BBQ.

This is allowed on the roof terrace of a number of penthouses. There is a BBQ on the roof terrace of the restaurant of Vista Lago, where you can enjoy a delicious BBQ menu served by the restaurant.

Is there a luggage depot available?

Yes, there is a luggage depot available.

Are towels, kitchen and bed linen available?

Yes, these are available in the apartment. Do you want extra towels? An extra towel set can be ordered.

Can I have my apartment cleaned more?

Yes, that is possible, you can ask this at the reception.

Are there care products in the apartment?

Yes, there are care products ready for you on arrival.

Is there an oven and/or microwave in the apartment?

Yes, all apartments have a combi oven.

Is there a coffee machine in the apartment?

Yes, all apartments have a nespresso coffee machine with cups.

I have to cancel my reservation? What to do now?

If you have to cancel your stay, we will deal with this flexibly, which means that we will move your stay to another date in consultation. We will do everything we can to solve it with you. For the conditions of cancellation, we refer you to the General Terms and Conditions for rental, as stated on the website.