Veelgestelde vragen

If you have to cancel your stay, we will deal with this flexibly, which means that we will move your stay to another date in consultation. We will do everything we can to solve it with you. For the conditions of cancellation, we refer you to the General Terms and Conditions for rental, as stated on the website.

You'll find shops and restaurants in Fuengirola or La Cala de Mijas, both about a 10-minute drive away.

Yes, burkinis are allowed in the pool.

Large trash bins are located on the first floor of the garage. There are also large trash bins just outside the resort.

Yes, you can park your car in your own parking space in the parking garage or on the grounds. There is ample parking.

Yes, in consultation we can offer you a shuttle service.

Due to the risk of fire and the vulnerable nature, a BBQ is not allowed in the apartments and on the terraces, not even a disposable BBQ.

This is allowed on the roof terrace of a number of penthouses. There is a BBQ on the roof terrace of the restaurant of Vista Lago, where you can enjoy a delicious BBQ menu served by the restaurant.

Yes, there is a luggage depot available.

Yes, pets are allowed in some apartments. Depending on the type of apartment, there is a maximum of 1 or 2 pets. You must indicate this immediately when book an appartment. A surcharge will be charged for this.

The airport is about a 25-minute drive away.

Yes, fiber internet is available in all apartments.

Yes, the saltwater pool is open and heated all year round. However, in the winter months the pool is not heated.

Yes, there is a separate pool for younger guests.

No, these facilities are free for our guests to use.

Yes, there will be 2 double charging stations to charge your car.

There is a laundry with washing machines and dryers. These can be used for a fee.

Yes, beach towels to use at the pool are provided.

Yes, access to these facilities is included.

Yes, the resort features Vista Lago. Vista Lago Restaurant serves an international hot breakfast every morning, along with freshly baked bread and pastries.The lunch and dinner menu offers a wide selection of high-quality meat, fish, vegetarian and pasta dishes.

Yes, there is a convenience store that sells a few essential items.

Supplies are provided only upon arrival. After that, guests must purchase their own essentials (e.g., trash bags, toilet paper, shampoo, shower gel, etc.).

Yes, during the summer season and on busy days, we organize activities and entertainment for children.

Yes, these are available and can be reserved at the time of booking. The costs are € 25.00 for the cot and chair.

Yes, all apartments have a smart TV with international channels, including Dutch channels via NLZiet.

Yes you can, we only have single beds in the apartments.

 The complex is wheelchair friendly, the apartments are not wheelchair accessible.

Yes, these are available in the apartment. Do you want extra towels? An extra towel set can be ordered.

Yes, that is possible, you can ask this at the reception.

Yes, there are care products ready for you on arrival.

Yes, all apartments have a combi oven.

Yes, all apartments have a nespresso coffee machine with cups.

Not all accommodations have a jacuzzi. However, two penthouses are equipped with one, suitable for 4 and 8 guests.

• Loft penthouse with jacuzzi
• Penthouse for 8 guests with jacuzzi

No. All beds are single beds, although some can be pushed together.

They are not provided in the apartments, but can be requested at the front desk. A deposit of €10 per item is required, which will be refunded once the items are returned.

Ja, maar ze moeten van tevoren worden aangevraagd. Hieraan zijn extra kosten van € 25,00 verbonden.

There are no fully accessible apartments. However, some ground-floor apartments may be suitable, depending on specific needs.

Guests are expected to leave the apartment as clean as possible. If the apartment requires additional cleaning time, extra cleaning fees may be charged.

Yes, smoking is not allowed in the apartments.

Yes, that is possible, and if you want to make use of this, you can add this option when you make your reservation. You can use the apartment and the facilities until 1 pm. The costs are € 20.00 per reservation.

Yes, that is possible and if you want to make use of this, you can add this option when you make your reservation. You can then use the apartment and the facilities from 2 p.m. The costs are € 20.00 per reservation.

Yes, that is possible. Please let us know in advance so we can make the necessary arrangements. On the day of your arrival, you will receive instructions on how to pick up the apartment key.

It’s simply the process of submitting your passport or ID information online. This helps speed up the check-in process at the airport.

Yes. Online check-in does not replace the mandatory in-person registration of all guests at the front desk.

You can leave the key in the metal mailbox next to the front desk.

Depending on availability, additional charges may apply. Please contact the front desk for more information.

Depending on availability, additional fees may apply. Please contact the front desk for more information.